Surveys and feedback forms
Your own surveys and feedback forms keep responses in your own system and link them to CRM or support.
When your own survey system pays off
Off-the-shelf tools often store feedback with providers outside the EU. They are also hard to connect to your own processes.
Features
Conditional logic and branching
Anonymous or personalised participation via link
Metrics such as Net Promoter Score
Multilingual questionnaires in your brand's design
Analysis and export
A dashboard shows results in real time, filtered by period, location or product. AI can help categorise free-text answers, and exports are available as CSV or Excel. Thresholds trigger tasks, for example a follow-up on negative feedback.
Data protection
Anonymous surveys store no IP addresses and no link to accounts. In employee surveys, minimum group sizes prevent anyone from being identified. The data is stored on servers in the EU.
Approach
With you, we define the goal, the audience and the decisions the results should inform. A small test run checks the questionnaire before launch.